Returns should feel clear.

When can an order be returned?

If you are a consumer buying online, you will generally have a legal right to cancel an order for goods within 14 days after the day on which you, or a person you nominate, receives the goods.

After notifying us that you are cancelling, the goods must generally be returned within a further 14 days.

Certain goods may be excluded from cancellation rights by law, depending on their nature or condition. Where a legal exception applies, we will explain this before or during the relevant order process where appropriate.

How to request a return

To start a return, contact SCHOOLWEAR 2 LTD using the contact details provided at the end of this policy.

Please provide enough information for us to identify the order, such as your name, order number, email address and the item you wish to return.

We will provide the relevant return instructions and confirm any information needed to process the request.

Condition of returned goods

Please take reasonable care of goods while they are in your possession and while preparing them for return.

• Items should be returned in a suitable condition for resale where possible.
• Items should include original labels or packaging where reasonably available.
• Clothing may be inspected after it is received.
• Customers may handle goods only to the extent reasonably necessary to establish their nature, characteristics and functioning.

Where the value of goods has been reduced because they have been handled beyond what is reasonably necessary to inspect them, any lawful deduction may be considered in accordance with applicable consumer law.

When will the refund be issued?

Where a statutory cancellation applies, we will issue the refund without undue delay and generally within 14 days from the applicable date required by law.

Where the law permits us to wait until goods have been returned or evidence of return has been provided, the refund may be processed at that point.

How will the refund be made?

Refunds are normally made using the same payment method originally used for the order.

Once a refund has been initiated by us, the time for the funds to appear in the customer’s account may also depend on the relevant bank or payment service provider.

What happens to the original delivery charge?

Where a customer exercises a statutory cancellation right, the refund will generally include the cost of the standard delivery service paid for the original order.

Where a customer selected a more expensive delivery option than the standard delivery method offered, the additional amount may not be refundable where permitted by law.

SCHOOLWEAR 2 LTD currently offers standard delivery free of charge. Therefore, there is normally no standard delivery charge to reimburse.

Who pays for return delivery?

Where a customer changes their mind and exercises a statutory cancellation right, the customer will generally be responsible for the direct cost of returning the goods unless we have agreed otherwise or the law requires us to bear that cost.

If goods are faulty, damaged, incorrectly supplied or otherwise do not conform to the contract, the position may be different. We will deal with the matter in accordance with applicable consumer rights.

Incorrect, damaged or faulty goods

If an item arrives damaged, is incorrect, or does not meet the applicable legal requirements, please contact us as soon as reasonably possible.

• Describe the issue clearly.
• Provide your order number where available.
• Provide photographs where they help us understand the issue.
• Keep the item and its packaging until we have provided return instructions.

We will review the issue and provide the appropriate next step, which may include a replacement, repair, refund or another remedy available under applicable law.

Orders cancelled before dispatch

If you contact us before an order has been dispatched, we will try to process the cancellation before the order leaves our fulfilment process.

Where cancellation is accepted before dispatch, the relevant amount will be refunded using the original payment method.

If the order has already entered dispatch, the normal return and cancellation process may apply instead.

Exchanges

Where an exchange is requested, availability will depend on the product, size and stock position at the time of the request.

If the requested replacement is unavailable, we may instead arrange a refund or another appropriate resolution, depending on the circumstances and applicable consumer rights.

Refunds for promotional or reduced-price items

Reduced-price and promotional items remain subject to the same applicable consumer rights as other goods.

A promotional price does not remove statutory rights that apply where goods are faulty, not as described or otherwise fail to meet the relevant legal requirements.

How long does a refund take to appear?

Once SCHOOLWEAR 2 LTD has processed the refund, the time required for the amount to appear in the customer’s account can vary depending on the original payment method and the relevant bank or payment service provider.

If the refund has been confirmed by us but has not appeared after a reasonable processing period, please contact us so that the transaction can be checked.

Refund confirmation

Once a refund has been processed, we may provide confirmation by email using the contact details associated with the order.

Customers should retain the order confirmation and any return information until the matter has been completed.

Statutory consumer rights

This policy does not remove or reduce any rights provided by applicable consumer law.

Goods supplied to consumers must meet the relevant legal requirements, including being as described, of satisfactory quality and fit for purpose where applicable.

If there is a conflict between this policy and a mandatory statutory consumer right, the statutory right will apply.

Policy changes

SCHOOLWEAR 2 LTD may update this Refund Policy where necessary to reflect changes to our services, ordering arrangements or applicable requirements.

The current version published on this website applies to relevant orders placed after the updated policy becomes effective, subject to any rights that apply to an earlier order.