Good to know
Before
you order.
The answers below cover the most common questions
about our online collection and order process.
01
What can I order from SCHOOLWEAR 2 LTD?
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We offer school uniforms, uniform essentials,
sports and activity wear, knitwear, outerwear and
everyday student clothing through our online shop.
Each product page provides the relevant product,
size and order information.
02
How do I choose the right size?
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Check the size information shown on the individual
product page before placing your order. If you need
help with sizing or fit, contact us before ordering
and include the product name you are interested in.
03
How will my order be delivered?
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Orders are prepared for delivery using the delivery
method and timeframe shown during the ordering process.
Delivery information, applicable charges and expected
timings are provided before an order is completed.
Unless a different timeframe has been agreed,
goods will be supplied within 30 days.
04
Can I cancel an online order after it has been placed?
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For eligible online orders, you normally have
14 days from the day after receiving the goods
to tell us that you wish to cancel. After notifying us,
the goods should normally be returned within a further
14 days.
Some goods may have specific legal exceptions.
Please see our Refund Policy for the full process.
05
What condition should returned clothing be in?
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Please handle clothing only as much as reasonably
necessary to check its nature, characteristics and fit.
Items should be returned in an appropriate condition,
with original tags or packaging where applicable.
Your statutory rights are not affected by our returns
procedure.
06
When will a refund be processed?
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Where a refund is due following a valid cancellation,
we will normally process it within 14 days
of receiving the returned goods, or earlier where the
applicable legal requirements provide otherwise.
The refund will normally be made using the original
method used for the order.
07
What if an item arrives faulty or is not as described?
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Contact us as soon as reasonably possible with your
order details and a description of the issue.
We will review the matter and provide the appropriate
resolution in accordance with your statutory consumer
rights and our Refund Policy.
08
Can I change my order after placing it?
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If you need to change an order, contact us as soon as
possible and provide your order number. We can review
whether the requested change can be made before the
order has been prepared or dispatched.
09
How can I contact SCHOOLWEAR 2 LTD?
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You can contact us by email at
schoolswear2026@outlook.com
or by telephone on
+44 7898 714413.
For order enquiries, please include your order number
where available so we can identify the relevant order.
